Help & FAQs

We’re sorry to hear you’d like to cancel your order. If you’d like to do this, please contact us via email at hello@wallberry.co.uk, and we will cancel your order if it has not yet been dispatched.

If you’ve mistakenly ordered something different or you’d like to swap for a different design, please get in touch with us as soon as possible via email athello@wallberry.co.uk. As long as your item has yet to be dispatched, we can adjust your order accordingly.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently only ship to the UK. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 2-5 working days. We aim to print and ship your artwork within three working days. However, sometimes it may take a little longer, so please allow up to 5 working days for your order to be processed and printed before it is dispatched.

We use Royal Mail and Evri to deliver our parcels.

All our prints and products are quality-checked before they leave us. However, on the rare occasion that you receive a damaged product or you receive something in error, please get in touch with us within 14 days of receiving the item with a complete description and photo of the damage to hello@wallberry.co.uk and we will send out a replacement ASAP.

Don’t panic, if your order hasn’t arrived within the estimated timeframe, please get in touch with us at hello@wallberry.co.uk. We will need to check that you have provided the correct delivery details are correct, and if so we will locate your parcel or send out a replacement if necessary. If your order details were provided incorrectly, please note that we may not be able to assist you.

If you would like to exchange or refund your order, we are happy to discuss this with you. Please send an email to hello@wallberry.co.uk. To be eligible for a refund you must contact us within 14 days of receiving your item.